We provide consultancy to build and improve quality, HR, training and business systems. We can step in quickly to provide short and medium term consultancy or project support on process improvement projects; preparation for quality standards accreditation – including ISO, CCCS, DHS One, EQUiP National, QIC, NQS, CLC; training; human resource projects; and improving business systems that impact on client services.
We will work collaboratively with you in four ways:
- reviewing where you are in relation to where you want to be
- developing a plan
- providing frameworks and tools for business and quality improvement
- tracking progress and monitoring outcomes.
We can support your business with all facets of:
Quality and Continuous Improvement:
- Establishing quality and continuous improvement systems
- Undertaking a gap analysis against quality standards
- Accreditation preparation
- Advice on quality management
Human resource issues:
- One-to-one supervision. Training and mentoring
- Support with talent acquisition & on-boarding (including recruitment, selection, induction, orientation & training)
- Support with managing employee performance (including setting clear key performance indicators, developing job descriptions, creating supervision structures, and exit strategies if needed)
- Support with increasing employee engagement and productivity
- And anything else relating to your people!
We design, develop, and deliver training that is interactive, practical, memorable and based on your staff training needs.
Any project that impacts on client service business systems and outcomes